Frequently Asked Questions
Everything you need to know about your next favorite pair of underwear.
What makes Krakatoa Underwear different from other brands?
We focus on the perfect balance of breathability and support. Our garments are crafted using premium, moisture-wicking fabrics and an ergonomic fit designed to prevent chafing and bunching throughout the day.
How do I find the right size?
We recommend checking our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for a more relaxed fit or sizing down for a compression-like feel.
What is your return policy?
For hygiene reasons, we can only accept returns on unworn, unwashed items in their original packaging within 30 days of purchase. However, our 'First Pair Guarantee' allows you to try one pair and if you don't love it, we will send a different size or issue a refund without requiring a return.
How should I wash my Krakatoa garments?
To maintain the integrity of the fabric and elastic, we recommend machine washing on a cold, gentle cycle with like colors. Tumble dry on low heat or hang dry for the longest lifespan.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.